1.1 Where does Neobitat ship?
We ship to the countries and regions available during checkout. Shipping availability, rates, and delivery options may vary depending on your destination and the products in your order.
International orders may be subject to import duties, taxes, or customs fees. These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.
1.2 How long does order processing take?
Orders are generally processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing may take slightly longer. We will contact you by email if there is a significant delay.
1.3 How long does delivery take?
Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, weather conditions, and other circumstances outside our control.
1.4 How much does shipping cost?
Available shipping methods and any applicable charges will be displayed at checkout before you complete your purchase.
Promotional free-shipping offers may be subject to destination, product, or order-value restrictions.
1.5 How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for the carrier to update the tracking information after the shipping notification is sent.
1.6 What should I do if my order is delayed or appears lost?
First, check the tracking information provided in your shipping confirmation email.
If the tracking has not updated for an extended period or the package appears to be lost, contact us at support@neobitat.com with your order number. Our support team will help investigate the shipment with the carrier.
1.7 What should I do if I entered the wrong shipping address?
Contact us at support@neobitat.com as soon as possible.
We will try to update the address if the order has not yet been processed or shipped. Once an order has entered fulfillment or has been handed to the carrier, we may not be able to change its delivery address.
Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.
