3.1 How do I get help with my Neobitat product?
Contact support@neobitat.com and include:
- Your full name
- Order number
- Product model
- Serial number, if available
- A clear description of the issue
- Photos or videos showing the issue
Providing complete information helps our support team assess the problem more efficiently.
3.2 Where can I find the user manual?
User manuals are available through the User Manual section of the Neobitat website or through the relevant product page.
Make sure you select the manual that matches your exact product model before assembly, installation, charging, operation, or maintenance.
If the manual for your product is not available, contact support@neobitat.com.
3.3 What information should I provide when reporting a product issue?
Please provide the following information:
- Your order number
- Product model
- Product serial number, if available
- A detailed description of the issue
- Photos showing the product and affected area
- A short video demonstrating the issue when applicable
- Any error messages shown in the app or on the product
This information helps our support team identify the problem and recommend the appropriate next steps.
3.4 What should I do if the product does not start or operate correctly?
Before contacting support, confirm that:
- The battery is fully charged
- The battery is installed correctly
- All safety switches and handles are properly engaged
- No packaging materials or obstructions remain
- The product has been assembled according to the user manual
If the issue continues, stop using the product and contact support@neobitat.com. Do not disassemble electrical components or attempt an unauthorized repair.
3.5 How can I contact Neobitat?
For order assistance, technical support, returns, and warranty-related questions, contact:
Customer support hours:
Monday–Friday
10:00 a.m.–9:00 p.m. EST
Please include your order number and product model whenever possible.
