2.1 What is the Neobitat return period?
You may request a return within 30 days of receiving your order.
Returns must be authorized before being sent back. To request a return, contact support@neobitat.com and include your order number, the reason for the return, and relevant photos or videos when applicable.
Returns sent without prior authorization may not be accepted.
2.2 What condition must a returned product be in?
To qualify for a standard return, the product must:
- Be unused and uninstalled
- Be in the same condition in which it was received
- Include the original packaging
- Include all accessories, manuals, batteries, chargers, and components
- Include valid proof of purchase
Products showing signs of use, installation, damage, modification, missing components, or improper operation may be rejected or subject to a reduced refund.
2.3 Who pays for return shipping?
If the product is defective, damaged in transit, or incorrect, Neobitat will cover the approved return shipping cost.
For non-defective returns, including change-of-mind returns, the return shipping cost may be deducted from the refund.
Do not ship a product back before receiving return instructions from our support team.
2.4 What should I do if my order arrives damaged, defective, or incorrect?
Contact support@neobitat.com as soon as possible and provide:
- Your order number
- A description of the issue
- Photos of the product and packaging
- A short video showing the issue when applicable
- The product serial number, if available
After reviewing the information, our support team will provide an appropriate solution. This may include troubleshooting, replacement parts, a replacement product, return authorization, or a refund.
2.5 How long does a refund take?
After your returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are generally issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.
2.6 Can I exchange a product?
For a different model or product, the fastest option is generally to return the original item after receiving authorization and place a new order.
For damaged, defective, or incorrect products, contact our support team before placing another order.
2.7 Do European Union customers have a right to cancel?
Customers receiving orders in the European Union may have a legal 14-day cooling-off period, subject to applicable consumer law.
Products must generally remain unused and include their original packaging and components. Return shipping costs may remain the customer’s responsibility unless the product is defective, damaged, or incorrect.
