Return & Refund Policy

Thank you for shopping with us. If you are not satisfied with your purchase, we are here to help. Please review our return policy below.

1. Return Window

You may request a return within 30 days of receiving your item.

To start a return, contact us at shopifyaccount@neobitat.com.
Returns without prior authorization will not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused, uninstalled, and in the same condition as received

• Include all original packaging, accessories, manuals, and components

• Include proof of purchase

Items showing signs of use, installation, wear, or missing parts may be rejected or refunded at a reduced value.

3. Return Shipping Costs

• For defective, damaged, or incorrect items:
  We cover the return shipping cost.

• For non-defective returns (change of mind, unwanted item, etc.):
  Return shipping costs will be deducted from your refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

• the item is defective

• the item is damaged

• you received the wrong item

We will evaluate the issue and offer a suitable solution (replacement, return, or refund).

5. Non-Returnable Items

Because our products are technology-related, the following items cannot be returned:

• Used, installed, activated, or personalized products

• Products not in original packaging or missing accessories

• Products damaged by misuse, improper operation, or unauthorized repair/modification

• Digital goods (software licenses, activation codes, downloads)

• Custom-configured items

• Final sale items

6. Exchanges

Need a different model or item?
The fastest solution is to return your item first. Once the return is approved, place a new order for the replacement.

7. EU Customers – 14-Day Cooling-Off Period

For orders shipped to the European Union:

• You may cancel or return your order within 14 days for any reason.

• Items must remain unused and in original packaging.

• Original shipping fees will be refunded (as required by EU law).

• Return shipping cost is the customer’s responsibility unless the item is defective or incorrect.

8. Refund Processing

Once your return is received and inspected:

• We will notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within 10 business days.

• Your bank or credit card provider may require additional processing time.

If it has been more than 15 business days since your approval notice, contact us at shopifyaccount@neobitat.com.

9. Unclaimed Packages / Wrong Address / Delivery Refusal

If your package is returned due to:

• incorrect or incomplete address

• refusal to accept delivery

• failure to pick up from a pickup point

We will refund your order minus outbound shipping costs and any return logistics fees charged by the carrier.

10. Contact Us

For any questions about returns or refunds, please contact our support team:

Email: support@neobitat.com