4.1 How long is the product warranty?
Warranty coverage may vary by product, component, country, and point of purchase.
Please refer to the warranty information displayed on the relevant product page or included with your product. Keep your proof of purchase, order information, and product serial number, as these may be required for warranty service.
Normal wear, misuse, improper maintenance, unauthorized modification, accidental damage, and consumable components may not be covered.
4.2 What is not covered by the warranty?
Warranty coverage generally does not include:
- Normal wear and tear
- Damage caused by misuse or improper operation
- Damage caused by accidents, impacts, water exposure beyond the rated protection level, or improper storage
- Unauthorized repairs or modifications
- Failure to follow the user manual or maintenance instructions
- Cosmetic damage that does not affect normal operation
- Consumable or wear components, unless otherwise stated
- Products purchased from unauthorized sellers
Final warranty eligibility will be determined after the product and supporting information have been reviewed.
4.3 Are batteries and chargers covered by the same warranty?
Battery and charger warranty terms may differ from the warranty applicable to the main product.
Please check the warranty information for your specific product or contact support@neobitat.com with your product model and order number for confirmation.
4.4 How do I request warranty service?
Contact support@neobitat.com and provide:
- Your order number or proof of purchase
- Product model
- Product serial number, if available
- A clear description of the issue
- Relevant photos and videos
- Your current shipping address
Our support team may provide troubleshooting instructions before approving a repair, replacement part, replacement product, or other warranty solution.
4.5 Can I purchase replacement batteries, chargers, blades, or other parts?
Availability depends on the product model and destination.
Contact support@neobitat.com with your product model, the required component, and your shipping country. Our team will confirm whether the part is available and provide the appropriate next steps.
4.6 Can I repair or modify the product myself?
Do not disassemble, modify, or perform unauthorized repairs on the product, battery, charger, navigation system, motor, or electronic components.
Unauthorized repair or modification may create a safety risk and may affect warranty eligibility. Contact Neobitat Support before attempting a repair that is not described in the official user manual.
4.7 What should I do with a damaged or defective battery?
Stop using the battery immediately if it is swollen, leaking, cracked, unusually hot, damaged, or producing an unusual odor.
Do not charge, puncture, open, burn, or dispose of the battery with household waste. Keep it away from heat, moisture, children, and combustible materials.
Contact support@neobitat.com for further instructions and follow local regulations for lithium-ion battery recycling or disposal.
